A chatbot is a software tool that mimics a human agent. Some use sophisticated machine-learning, like Siri or Google assistant. Some are more basic—barely more than automated FAQ responses. They interact with consumers through text messages, pop-up text chat, voice chat, and more. Not only Chatbots come up with answers instantly but they're also available 24*7 which makes them more convenient & accessible.
Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.
There can be multiple types of chatbots and the way they work changes accordingly. Chatbots can act as virtual assistants, question-answer bots or domain-specific bots. The question-answer chatbots are less complex and require a smaller skillset. They are mostly knowledge-based, and their capabilities are limited to answering only a specific set of questions. On the other hand, chatbots that harness the full potential of AI and ML can mimic human conversation and maximize user experience.
RULE BASED CHATBOTS
AI CHATBOTS
HYBRID MODEL